Lean Six Sigma Green Belt Certification for the Service Industry

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Upcoming Course

June 5, 2018 to July 26, 2018

Program Fee

$3,250.00

Contact Information

For more information on professional programs or certfications contact:

Professional & Executive Education
exec-fseonline@asu.edu
(480) 727-4189

or fill out our "Request for Information" form at the bottom of the page. 

This 10-week certification program is offered in a face-to-face format at the ASU Tempe Campus, meeting twice per week, Tuesday and Thursday from 8:00 AM to 12:00 PM in the College Avenue Commons building, Room #333 in Tempe, AZ.

Program Description

Lean and Six Sigma have been in use for decades and their impact can be far-reaching with significant financial gains as evidenced by companies such as Toyota, General Electric and Xerox. While the origins and initial use of these methodologies and tools are in manufacturing and date back to the post WWII industrial boom, they have gained a strong foothold across all industry sectors in recent years as well as increased usage across all functional areas within those organizations adopting a continuous improvement culture.

The ASU Lean Six Sigma Green Certificate program examines how Lean and Six Sigma are used together to provide breakthrough improvements for organizations. The course follows the Define, Measure, Analyze, Improve and Control (DMAIC) methodology; a customer-focused, fact and data-driven approach that guides continuous improvement and operations excellence. This DMAIC methodology provides a series of statistical and standard improvement tools, and a disciplined roadmap for developing solutions to existing problems, processes, services and products.

View the program curriculum

Program Topics

  • Choosing and managing Lean Six Sigma projects 
  • Process and value stream mapping, and optimizing process flows 
  • Choosing metrics, establishing a measurement system, and collecting data 
  • Current and future state process analysis and quantifying the performance gap between them 
  • Application of data analysis tools and methods to understand processes, and the use of data in decision-making 
  • Statistics for Six Sigma including relationships between variables, correlation, and regression analysis 
  • Lean essentials and the removal of waste from a process 
  • The application of Lean Six Sigma tools to close performance gaps, reduce process variation, and center performance on a target value
  • The application of basic statistical process control methods to monitor process performance

Learning Outcomes

  • Understand the need for operations and process improvement and the benefits they provide to an organization 
  • Understand the strategic breakthrough methodologies of Lean and Six Sigma and how they are both applied to service and production processes
  • Apply Lean Six Sigma tools, methodology, and metrics to understand, improve and monitor process performance 
  • Apply Lean Six Sigma methods to streamline processes, remove waste, reduce operational costs, decrease process defects and variation, and increase customer satisfaction
  • Understand how to execute and control a Lean Six Sigma project using the DMAIC method
  • Understand fundamental project management tools and how they are applied to Lean Six Sigma projects

Earning a Certificate

The ASU Lean Six Sigma Green Belt Certificate program consists of 80 hours of interactive in-person instruction divided into 20 half-day sessions covering the tools and concepts of Lean, Six Sigma and project management. The classroom training is followed by a half-day final exam and 8 weeks of support and guidance to complete a Green Belt continuous improvement project that addresses a current issue within your organization. Instructors will facilitate collaborative sessions that empower individuals to analyze data and develop unique breakthrough improvement solutions. Instructors will work with participants throughout the program to ensure a solid understanding of the material to apply their training to their unique organizational challenges.

To earn the Six Sigma Green Belt Certificate participants are required to complete the final exam and receive a score of at least 70%, and execute an applied Lean Six Sigma project. A project report template is provided as well as personalized coaching by an experienced course facilitators. The course is structured according to the Six Sigma DMAIC methodology and project status updates, or Tollgates, are scheduled throughout to assist in proper execution of the project. The final project report is due 60 days after the end of instruction.

Note: It is recommended that the project be based on your workplace, however if unemployed or unable to identify a workplace-based project alternatives exist such as completing a project on a non-profit organization or other association you are/would like to be affiliated with. Additionally many have found success in offering a target company, such as one you hope to be employed by in the future, the opportunity to have a Lean Six Sigma project completed. Please feel free to contact us for further ideas and support if needed.

Who Should Enroll

This program is for professionals involved in improving processes and operational performance within a specific work area, or as a team member contributing to larger-scale continuous improvement projects. The ideal candidates for the ASU Lean Six Sigma Green Belt Certification Program for the Service Industry are professionals that work in: government, financial institutions, customer service, healthcare, retail, hospitality, real estate, education, utility providers, etc. 

Pre-requisites

The program requires working knowledge of statistics, such as a college-level statistics course, other statistic training or work experience with statistical analysis.