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Lean Six Sigma Green Belt for Service and Transactional Professionals

Unlock the Power of Lean Six Sigma: Propel Your Career Forward

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Registration Deadlines

Registration for the online course closes one week after the course start date.

If you miss the registration deadline, please consider registering for the next upcoming course.


A printed certificate will be awarded and mailed upon successful completion of this program.


Digital Credential 

Earn a digital credential for your resume or online professional profile.



Are you ready to revolutionize service delivery and customer satisfaction? Enroll in the Ira A. Fulton Schools of Engineering’s Lean Six Sigma Green Belt - Service/Transactional Certification and supercharge your career. Gain the skills to optimize processes, elevate customer experience, and become a sought-after professional in the service and transactional sectors.

Originally developed during the post-WWII industrial boom, Lean and Six Sigma have evolved into a dynamic approach that drives efficiency, productivity, and excellence. By enrolling in the Lean Six Sigma Green Belt - Service/Transactional Certification, you'll harness the power of these methodologies to transform your career in service and transactional industries. This program equips you with the tools to optimize processes, enhance customer experience, and emerge as a sought-after professional armed with the specialized expertise of Lean Six Sigma.

Empowering Learners for Success

Stand out in service and transactional industries by cultivating skills that directly influence process efficiency and customer satisfaction. The Lean Six Sigma Green Belt - Service/Transactional Certification, a 10-week program followed by a 60-day project, empowers you to drive impactful transformations within your field.

During this course, you'll learn how to:

  • Craft a Project Charter: Focus on Voice of the Customer and Dimensions of Quality for precise alignment with service excellence.
  • Evaluate Service Workflows: Identify inefficiencies and optimize processes within service and transactional settings.
  • Analyze Real-World Data: Harness data insights to tackle real-world issues and improve industry-specific challenges.
  • Visualize Process Flow: Use process maps to identify waste and streamline service and transactional operations.
  • Utilize Quality Tools: Apply qualitative and quantitative techniques to uncover root causes and drive improvements.
  • Devise Growth Solutions: Develop strategies to enhance customer satisfaction, service delivery, and growth.
  • Implement & Sustain Enhancements: Ensure sustained improvements in service quality and operational efficiency.

Industry Recognized Credential:

As one of the world’s top-ranked engineering schools, an ASU Certificate is recognized globally as a premier qualification.

To earn your Lean Six Sigma Green Belt Certificate:

  • All participants must complete the course and pass the final exam with a score of at least 70 percent. 
  • All participants must complete the 60-day process improvement project with the support of an ASU project mentor.

With this certification you’ll also qualify for Continuing Education Units (CEU) and Professional Development Units (PDU). 

Who should enroll

This program is designed with service and transactional professionals in mind who are dedicated to enhancing service quality and operational efficiency. If you're passionate about making a difference in your industry and driving improvements in service delivery, this program is tailored for you. Ideal participants include:

  • Service and Transactional Specialists: Professionals in service and transactional roles, including customer service, operations, finance, education, administration, and more, seeking to optimize processes and improve service quality.
  • Emerging Leaders: Aspiring professionals in service and transactional sectors looking to excel and drive positive change in their careers.
  • Industry-Specific Experts: Specialists in supply chain management, process optimization, and efficiency improvement within service and transactional fields.

While there are no official prerequisites, participants should have basic knowledge of statistics.


Instructional Team

The Lean Six Sigma Green Belt - Manufacturing certification program was designed by a team of faculty members, industry professionals, instructional designers and experienced Lean Six Sigma professionals to ensure the learning objectives, course framework and assessments are validated and aligned to industry needs and standards. The curriculum, instructional videos, exams and activities for this program were led by the following instructors.

  Lisa Custer

Lisa Custer

Lisa has over 25 years of working experience in all aspects of process management and continuous improvement. Her work spans Six Sigma, Lean, Design, Total Productive Maintenance, and Total Quality Management. Prior titles include Principal with Accenture, Director with George Group Consulting, and Director of Quality in the semiconductor industry. She holds a Ph.D. and MSE in Industrial Engineering from Arizona State University and a Bachelors of Mechanical Engineering from Georgia Institute of Technology.

 Clayton Taylor

Clayton Taylor

Clayton is the Director of the Business and Finance Organizational Performance Office in the Office of the Executive Vice President, Treasurer and Chief Financial Officer at Arizona State University. His office consults with nine diverse Business and Finance operational areas to lower costs, improve operational efficiency and provide the highest quality customer experience to internal and external customers.

Get started today!

Join us on this transformative learning journey and gain the power to drive real change in your organization. Don't miss out on this opportunity to add value to your career. Enroll now and take the next step towards becoming a Lean Six Sigma expert.

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Lean methods focus on streamlining processes, removing wasteful practices, and increasing process efficiency. Lean creates systems that produce results very quickly and at a low cost per unit.

Six Sigma methods focus on reducing the variation in process results, and centering the process on a specific performance level. Six Sigma creates high quality, defect-free products and services.

Combined, Lean and Six Sigma represent a powerful and comprehensive set of organizational and process improvement tools.

Yellow Belt is an introduction to the foundational concepts of Lean Six Sigma and provides a series of tools used to make process improvements. The online course features videos, activities and discussion posts followed by a final exam. The hybrid course also includes a 3-hour, virtual, live training to practice using the tools. 


Green Belt is an extensive training in Lean and Six Sigma methodology. The online course consists of 10 weeks of instructions with videos, quizzes, online discussions and a final exam. The Green Belt also requires a 60-day applied project where participants will utilize the tools and methodology to implement changes in their organization.  


Black Belt furthers the training from the Green Belt program. Participants learn how to effectively lead teams in Six Sigma methodologies and work with stakeholders on projects. The Black Belt program trains on advanced statistical methods and analysis, and includes an applied project where participants will lead a team in utilizing the tools and methodology to implement changes in their organization.  

Master Black Belt is the final level of certification and is for participants looking to deploy Six Sigma at the top levels of an organization. Participants learn how to manage large scale organizational improvement units, practicing advanced statistical analysis, and leading six sigma strategy. 

The Lean Six Sigma Green Belt course is offered in three different tracks. Service/Transactional, Manufacturing and Health care. The tracks cater to participants by industry focus areas to find commonality in discussions, case studies and specific application of Lean and Six Sigma.

The Green Belt for Service/Transactional professionals is offered monthly.

The Green Belt program takes approximately 60 hours to complete. The program consists of 10 weeks of asynchronous coursework followed by 60 days to complete your applied project.

The Lean Six Sigma Green Belt program requires an applied project to be completed during the program. This program is typically done in the context of the participant’s workplace or a volunteer position they hold. As a participant you are responsible for finding a project that you will be able to complete during the timeframe of the program. The instructor for the course can assist you in choosing your project but will not assign projects to participants. If you are concerned about finding an appropriate project, please reach out to us at


The Green Belt for Service/Transactional Professionals is $1950 per participant

Registration is open for 1 week after a program starts. The first week consists of introductions and learning the platform so participants can easily catch up.

If you change your mind about a course we can offer refunds up until the start of the program. You can also transfer to a later program before the start date.  Once the program starts we cannot offer refunds. If you would like to transfer to a later program after the program has already started there is a $500 transfer fee. We can also offer extensions for deadlines if necessary. Please reach out to your instructor and if you need an extension. 

We offer discounts for ASU employees, alumni and students. We also offer discounts for military veterans and groups of 5 or more people. Please email us at for more information on our discounts for large groups and custom, in-person training. 

We offer custom programs for organizations that are looking to get several members of their team certified. Our team can work with you to come up with a program that fits your needs. Please email us at for more information.   We are able to offer group discounts and tailor our programs for large groups.

You will receive an email inviting you to join the course on Canvas a few days before your program starts. The welcome email will contain any additional information you need. If you don’t hear anything by the start date of your program, please email us at 

The online programs are all asynchronous and do not have scheduled meetings. If you would like to meet with the instructor for your course they can schedule an appointment with you. 

Make sure you have completed all the requirements of the course you are taking. Once the course end date has passed, ASU will verify completion of all requirements. Once your certification is verified you will receive an email with a digital copy of your certification and instructions on accessing a digital badge. Physical certificates will also be sent when applicable. 

Please be aware that for courses with applied projects the verification process may take longer as instructors will need to review the final project reports. Please email us at if you have any questions. 

We offer extensions for up to two months after the end of the program.  If you need an extension, please contact your instructor and